The cost of repeat sale is substantially lower then the cost of finding new customers. Loyalty / incentive programs have proven to increase business and build customer loyalty. These are especially successful for hotels, airlines, card companies, telephony, retail, lifestyle brands etc. A typical programme would be tiered, have marketing partners and will provide both recognition and reward benefits.
We customize and manage programs. This will include benchmarking, conceptualization, branding, training, processing – database management and direct mail activity, customer service, fulfillment, MIS and an acquisition plan. Offline loyalty programmes are converted online for easy customer access and communication.
Our services include devising the concept, customer transaction tracking and reward and redemption processing and call center management.
